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Creating Virtual Assistants

Chatbots that work
Andrew Freed
  • MEAP began December 2020
  • Publication in October 2021 (estimated)
  • ISBN 9781617298837
  • 378 pages (estimated)
  • printed in black & white
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Do you want to learn how to creat your own virtual agent? If so, have I got the book for you!

Thomas Joseph Heiman
Look inside
Design, develop, and deploy human-like AI solutions that chat with your customers, solve their problems, and streamline your support services.

Creating Virtual Assistants: Chatbots that work teaches you to create the kind of AI-enabled chatbots that are revolutionizing the customer service industry. You’ll learn to build effective conversational AI that can automate common inquiries and easily address your customers' most common problems.

In Creating Virtual Assistants, you will learn how to:

  • Pick the right virtual assistant type and channel for your needs
  • Write dialog with intentional tone and specificity
  • Train a virtual assistant classifier from the ground up
  • Create question-and-direct-response assistants
  • Design and optimize a process flow for web and voice
  • Test your assistant’s accuracy and plan out improvements

This engaging and entertaining book delivers the essential technical and creative skills for designing successful virtual assistants, from coding process flows and training machine learning, to improving your written dialog.

about the technology

Virtual assistants multiply the effectiveness of customer-facing communication. Great chatbots automate common tasks like gathering information, responding to questions, and improving product selections so human staff can work on more challenging problems. These powerful tools range from event classifiers that can act on an email message to conversational assistants that actually talk to your users!

about the book

Creating Virtual Assistants is a hands-on guide to building custom virtual assistants for a wide variety of use cases. You’ll dive right into developing an assistant capable of identifying top user requests and making a suitable response for each request type.

Once you’ve got the basics, you’ll master a multi-step process flow that can be easily adapted for both text and voice assistants. You'll learn how to hone your assistant by writing better dialog, training and improving its underlying machine learning, and spotting issues like abandonment and underperformance. By the time you’re done, you’ll be ready to deploy anything from a simple chatbot to a complex call center tool.

about the reader

For software developers. Examples in Watson Assistant and in Python.

about the author

Andrew R. Freed is a Master Inventor and Senior Technical Staff Member at IBM. He’s the co-host of the AI Zen podcast. Andrew has extensive experience deploying high-volume virtual assistants and has been working in AI solutions since 2012.

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Very thorough explanation on the topic. Must read if you are planing on creating a virtual assistant at your company.

Fernando Antonio da Silva Bernardino

Walks you through both the technical requirements as well as other essential business and other soft skills knowledge, sprinkled with useful techniques and good practical advice.

H?vard Wall

Great to get a fundamental of how a bot works and the reasons they may be useful.

Marc-Anthony Taylor

This is a really good manual for building virtual assistants. The book not only covers how to build Virtual Assistant using IBM Watson, but also covers the interaction design guidelines, which is often the hardest part.

Lokesh Kumar

Highly recommended for those who wants to develop/design new Virtual Assistants or improved existing ones.

John Villarosa

Anyone interested in creating virtual assistants should consider this book. You'll find everything from conception to implementation, including best practices.

Dr. Irfan Ullah
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